Credit Control Agent

The role of Credit Control Agent:

• Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial resolution
• Analysing customer queries to determine payment prevention and subsequently acting as an intermediary between the account holder & the energy supplier to resolve the query
• Negotiating and processing payments, or discussing and governing payment plans to fruition
• Identifying any potentially vulnerable customers and adapting your approach accordingly
• Identifying non-compliant customers and escalating their cases to the next operational step
• Achieving both Management and Client led KPI's
• Account Managing your own portfolio throughout
  
  Organised and able to follow processes to deliver a high and consistent service
• Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment
• Ability to stay calm under pressure and deliver accurate, factual information
• Well-presented and approachable
• Good communication & telephony skills
• Motivated to plan and efficiently manage own workload
• Proficient in Microsoft Office, and able to adapt to custom built CRM
• Experience within debt resolution and collections environment (Preferable but not essential)
• Experience within utility industry (Preferable but not essential)
  
  Your experience of being a telephone-based Collections Agent has probably felt transactional to this point, it's repetitive and the experience can be tough.
It's different at Utility Collections, we are a fast-growing debt recovery scale-up. We partner with energy suppliers and their customers become our clients. Those business energy consumers are usually facing pretty unique circumstances and you'll need to take a consultative approach to work here.