Credit Control Team Lead

Travelers Europe is looking for a Credit Control Team Lead to join our team in Redhill, Surrey. You will deputise and assist the Credit Control Manager in leading and directing the UK and Ireland Credit Control team towards its objectives. The two primary measures are to collect debt within agreed credit terms and minimise unallocated cash beyond one month old. Core activities included in this role are daily team management, representing Credit Control on key initiatives, and driving forward operational enhancements. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a new joiner referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus What Will You Do?

• Manage cash collection from the Companies' brokers within credit terms.
• Directly manage the UK team, including recruitment, target setting and performance management needs, and the Ireland team when deputising for the Credit Control Manager.
• Take responsibility and lead the implementation of key initiatives.
• Working with the Credit Control manager, ensure the team is fully trained in agreed capabilities.
• Working with the Credit Control manager, monitor the default debt escalation process to ensure relevant actions are taken on a timely basis.
• Working with Credit Control manager to assist in Month End Reporting to all relevant stakeholders.
• Working with the Credit Control manager, ensure broker statements are sent out on a timely and accurate basis.
• Where required provide guidance to the team on specific broker accounts or insured collection cases.
• Manage the premium credit confirmation process relevant to the two instalment providers.
• Manage the receipting and cash allocations process.
• Perform other duties as assigned., Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.


• Experience of directly managing a team.
• Work experience in the general insurance industry preferred.
• Good systems aptitude.
• Good knowledge of Excel.
• Proven track record of working with equivalent peer groups internal and external.
• Ability to set and work within tight deadlines.
What is a Must Have?
• Strong experience in a credit control role.
• Good reconciliation and analytical skills.
  
  Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.