Credit Control Team Lead - 1st Party (Marine, Property, Energy, Aviation)

As Credit Control Team Leader, the primary role is to establish, lead and manage the Credit Control function within Everest for the UK and Ireland. Driving standardized procedures, implement Key Performance Indicators and SLAs, and proactively managing the Off-Shore team to ensure accounts are serviced to a high standard and within deadlines. This role is essential in creating a culture of continuous improvement using process excellence and contributing to the broader success of the Group Operations and Finance Team. The Credit Control lead will be liaising regularly with the Underwriters and working with them for their respective portfolios for escalations and in managing the debt position. Additionally, they will be responsible for ensuring the collection and processing of all monies owed to Everest in an accurate and timely manner, reducing Bad Debt exposure, and improving cash flow and investment income., Leadership and Process Efficiency:

• Establish and maintain efficient Credit Control process execution in line with offshoring, policy, process, and governance requirements.
• Establish relationship with the Underwriters and working closely with them for their respective portfolio in managing the escalation process and the outstanding debt position.
• Lead the Off-Shore Credit Control team, providing guidance and support to ensure team meets their targets and objectives.
• Production of all reports relating to the Credit Control for stake holders including various committees, Underwriters, Finance and Board level.
Stakeholder Communication:
• Maintain clear and regular communication with Brokers, Cover holders, Finance, IT & Data Management, Underwriting teams, and Group Operations management.
• Collaborate with Operations and Finance management to identify opportunities for cost reduction, improved quality, and timeliness in services.
Technology Integration:
• Collaborate with various stakeholders, including IT, Operations, Finance, and Data Management, to ensure the Group's needs and requirements are integrated into technology roadmaps.
Issue Resolution:
• Take ownership of ad hoc day-to-day credit control issues, defining and implementing effective solutions.
• Resolve cash-related queries on Xchanging messaging and direct settlements, incidents, and problems within agreed timelines.
• Facilitate internal and external audits or respond to other audit requests by providing timely and accurate information.
Ad Hoc Tasks:
• Perform any other ad hoc tasks as defined and agreed upon with the Credit Control Manager.
• Ensure all functions are performed in accordance with Everest policies and specific procedure manuals, as amended from time to time.
Training and Workshops:
• Organize and facilitate workshops for training or data gathering purposes to enhance the team's skills and performance.
  
  Recommended Business Experience:
• Significant experience in the insurance industry within Credit Control, preferably in a similar leadership role.
• Possess an excellent market experience and a contact base for dealing with Underwriters and Operations credit control teams.
Interpersonal Skills & Abilities:
• Strong organisational skills.
• Excellent verbal and written communication skills.
• Proficiency in numerical and literacy skills.
• Logical, analytical, and resourceful mindset.
• Attention to detail and ability to follow through on tasks/projects.
• Capable of working independently and collaboratively as part of a team.
IT Skills:
• Proficient in computer literacy, including:
• Intermediate/Advanced Excel, Word, and Power Point.
• Experience with Xchanging IRIS or other underwriting systems (desirable but not essential).
• Use of IMR and Lloyds Accounts Enquiry.
• Familiarity with Document Management & Workflow systems (desirable but not essential).
• Knowledge of Management Information tools (desirable but not essential).
• Language Skills: Good English (written and oral)
  
  About Everest:
Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating for over 50 years through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our most critical asset is our people. We offer dynamic training & professional development to our employees. We also offer generous tuition/continuing education reimbursement programs, mentoring opportunities, flexible work arrangements, and Colleague Resource Groups., At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.
• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.
All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.