Credit Control Team Leader

WSP is looking for a Credit Control Team Leader to join us, working flexibly, 3 days per week in one of our modern offices in central Manchester, Leeds or Basingstoke the other days at home. You will lead a team of Credit Controllers in proactively managing a portfolio of clients using your people management experience to keep your team engaged, on a path to development and supporting them to overcome day to day challenges. You will become part of a great team, working together to support our engineers and project managers in collection of payments for the exciting projects they are delivering for their clients. You will play an active role in process improvement projects, always making things better. You will pull together reporting that improves transparency of the effectiveness of our debt collection strategies and then work with your team and stakeholders to implement changes where needed. The majority of your time will be spent coaching your team members to help them develop and build relationships with key stakeholders across Finance and our operational business. To do this you may need to handle escalations from your team, join calls with clients or internal debt review calls and where needed you would help in bringing debt to its conclusion. You will become a key member of the wider business team and an expert in collecting cash in our industry. Your Team

• Reporting to the Senior Credit Manager you'll be responsible for a team of Credit Controllers across multiple locations
• Working 3 days a week in our modern offices, alongside other Shared Service Teams to support collaboration
• We pride ourselves on fostering a supportive and inclusive workplace where every team member feels valued and empowered
• Our work environment is designed to be engaging and promoting both personal and professional growth
• We believe in open communication, continuous learning, and a strong sense of community within our teams
• Employee assistance programme is available for employee wellbeing
We are WSP - Join us and make your career future ready! In today's world it's important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world. When considering a career move its vital to work for a business that is aligned to your values and goals, a place where you can belong. To find out more about our business click on the following link and discover what awaits you at WSP: Who We Are | WSP (https://www.wsp.com/en-gb/who-we-are), Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. Please note WSP reserves the right to close the vacancy before the advertised closing date.
• Leading and engaging your team successfully
• Having clear ownership and detailed knowledge of your team's debt ledger
• Building great, productive relationships across all levels of the business
• Driving cash flow to meet your team and your stakeholders' targets
• Helping stakeholders understand how to use our Debt Collection Agency
• Raising the profile of the credit policies and Credit Management services
• Support your team in ensuring they meet and exceed the set monthly KPI's
• Experience as a People Manager within a Credit Control Team
• If you've worked in a Professional Services environment (like a Law firm or Consultancy) or Engineering / Construction sector.
• The ability to prioritise and manage your own workload.
• Experience managing internal stakeholders.
• We try to contact our internal and external customers by telephone or email, so you'll need to have great communication skills and be an ambassador for WSP.
• You may be studying for CICM (Chartered Institute of Credit Management) exams or already have them. Or you may be studying for a different qualification or be interested in exploring one. Either way, you'll want to continue developing yourself and your career with WSP.
  
  At WSP, you'll find yourself challenged in more fascinating and far-reaching ways than ever before. You'll explore new and inspiring opportunities to make the most of your expertise, broaden your professional horizons and create exciting new possibilities for people, organisations and society in general., WSP recognises that work is only one part of your life and making time for other things is important - whether that's for your families, friends, or yourself.
Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK. Inclusivity & Diversity? We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP. Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP's Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential. Health & Wellbeing? We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation. Flex your time? For improved work life balance, WSP offers the "WSP Hour" which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you.