Credit Controller

We are looking for someone with Credit Control experience within the financial services industry or insurance industry is desirable. Working as part of a team, you will collect premium due from our brokers within their credit terms. You will deal with instalment application forms, resolve broker queries that at times might need you to connect with our Underwriters. You will also perform reconciliations. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus. Primary Job Duties & Responsibilities

• Accurately record, input, allocate and scan cash received.
• Process and reconcile outgoing payment requests.
• Taking a proactive role in managing portfolio of debtors.
• Perform daily and monthly complex Broker ledger reconciliations
• Responding to relevant and complex queries and delivering excellent service
• Evaluate information received regarding o/s debt and bring queries to a resolution with Stakeholders, Underwriters & Policy admin teams
• Ensure that default procedures are adhered to. Liaising with relevant Underwriting teams as necessary.
• Agree performance targets and work towards successful achievement.
• Liaise with overseas partners in the collection of their debt.
• Prepare, submit, and maintain bad debts sent to Debt Collectors.
• Assist in month end closure of receipting, allocations, and Broker reconciliations
• Liaise with the Credit Control Manager on any account issue in excess of individual handling authority or outside personal experience., Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.


• Previous credit control experience.
Education, Work Experience, & Knowledge
• Credit control experience within insurance or within a Business to Business (B2B) environment preferred.
• Good working experience of excel and word.
Job Specific Technical Skills & Competencies
• Strong analytical skills
• Good relationship building skills both with internal and external stakeholders
• Good I.T. System skills
• MS Office Excel to Intermediate level (pivot tables and look ups)
  
  Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.