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Credit Controller

OTIS LIMITED, Leicester

Credit Controller

Salary Not Specified

OTIS LIMITED, Leicester

  • Full time
  • Permanent
  • Onsite working

Posted today, 7 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: fcd7f47c5da84c13a357c48706dc8da8

Full Job Description

  • To work as part of the wider Collections Function, dealing with all aspects of credit control to maximize cash collection and cash flow, whilst reducing risk;
  • Reducing overdue debt to a minimum, working towards individual and team KPI targets;
  • To maintain a high level of customer service at all times;
  • Debt collection using telephone, email and letter procedures against monthly cash performance targets.
    • Responsibilities:
  • Manage credit risk of a large portfolio of customers, including but not restricted to
  • Reconciliation of customer accounts
  • Follow Otis policies through to sending an account to a 3rd Party service provider where appropriate
  • Review Credit Lines to aide growth whilst improving cash flow
  • Be a central point for all debt related issues regarding your customer base
  • Organize client meetings with Service Managers to facilitate a resolution of unpaid debt;
  • Detailing invoice queries and updating the business systems of any reason for non-payment;
  • General office duties

    Office administration and customer service experience are essential
  • Knowledge of customer billing requirements and the issues that can arise that lead to a customer dispute are desirable
  • Ability to develop strong working relationships with customers and internal stakeholders
  • Knowledge of the details of the sales and operational processes in relation to invoicing a customer correctly
  • Knowledge of Microsoft Office

    If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
    • Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext!

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