Credit Controller

The successful candidate will be responsible for collecting invoices, monitoring credit given to customers, and ensuring timely payments, all while delivering excellent customer service.,

• Debt Management: Review and manage customer accounts to maximise cash flow and minimise bad debt risk.
• Customer Communication: Serve as the primary contact for customer account queries via email and phone, and resolve payment issues promptly.
• Creditworthiness Review: Assess new and existing accounts for creditworthiness using various sources of financial information.
• Weekly Sales Meetings: Hold weekly meetings with sales divisions to escalate key issues and collaborate on solutions.
• Customer Service: Provide exceptional customer service by building effective relationships with customers and internal teams.
• Reporting: Generate and distribute regular reports, including customer statements, overdue letters, and credit hold status updates.
• Reconciliation: Oversee reconciliation processes, customer portal management, and electronic data integration (EDI).
• Month-End Invoicing: Handle consolidated invoicing at the end of each month.
• Compliance: Adhere to company policies, processes, and procedures, escalating significant concerns to management.
Working Hours
• Full-time: 40 hours per week
• Monday to Friday: 8:00 AM - 5:00 PM
  
  We are seeking a proactive and detail-oriented Credit Controller to manage and control customer debt., Previous experience in Credit Control or a related role
• Strong organisational and time management skills
• Proficiency in IT systems, particularly Excel, Outlook, and accounting software
• Excellent communication skills-both written and verbal
• Ability to work effectively under pressure with high-volume workloads
• Self-motivated with a proactive, can-do attitude
• Analytical problem-solving abilities
• Strong customer service focus
Desirable:
• Familiarity with end-to-end distribution business processes and finance systems
Key Competencies
• Customer Focus: Anticipates customer needs and addresses potential issues before they escalate.
• Team Collaboration: Strives to meet team and company KPIs by working closely with colleagues.
• Problem Solving: Investigates and resolves queries efficiently, while suggesting improvements to existing processes.
• Decision-Making: Balances timely decision-making with a readiness to adapt to changing circumstances.
• Adaptability: Embraces change and responds positively to evolving business needs.
• Quality Orientation: Consistently maintains high standards and seeks ways to enhance performance.