Credit Controller - Gas & Rebate

To implement credit control procedures under the guidance of the Accounts Receivable Manager. The main aim is to maintain a more structured debt recovery procedure for ESPO sales ledgers by instigating verbal and written communications, to pursue overdue debts. The role will require a review of sales ledgers on a regular basis to determine overdue accounts and take recovery action in accordance with current procedures. Prepare and review and send computer generated collection letters. Regularly use the telephone for debt collection. Respond to customer enquiries on account balances, disputed invoices and provide advice and guidance. Initiate internal enquiries on disputed charges, monitor progress and communicate responses to customers. Process direct debit collection and provide direct debit breakdowns to local authorities and any others that are requested. Process weekly rebate and gas system updates Agree contra's with suppliers if appropriate and liaise with Accounts Payable team to contra debts. Process documents for legal proceedings and send to internal Legal Services., We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of ESPO. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

• Have a GCSE in Maths and English, grade C or above
• Have experience of working in a busy office/accounts environment
• Understand and be able to use MS Word, Excel and Outlook to initiate enquires and correspond with customers/suppliers and other departments
• Have sales ledger experience, including invoicing, credits and the collection outstanding debts
• Have a proactive approach and the ability to work towards deadlines
• Must be able to perform all the duties and tasks of the job with reasonable adjustments, where appropriate, in accordance with the provisions of the Equality Act 2010
• Have evidence of a good attendance record
You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process. Reasonable adjustments will be considered for applicants with a disability. This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• 25 days annual leave plus bank holidays (increasing to 30 days after 5 years' service) and a scheme to purchase additional annual leave.
• Local Government Pension Scheme with a generous employer contribution.
• Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69.