Credit Controller - Hybrid

Within the role you are responsible for reducing debt, handling queries, and ensuring that company polices are adhered to! You will be responsible for:

• Credit Control & Payment Collection: Proactively contacting customers via phone and email to collect payments, working towards challenging cash collection targets.
• Account Management & Reconciliation: Reconciling customer accounts, managing withholding tax and exchange rate differences, accurately identifying and allocating incoming cash, and initiating refunds for credit balances when necessary.
• Customer Queries & Issue Resolution: Handle and resolve customer account queries, ensuring that the issue tracking system is kept up to date, while maintaining clear and concise notes in the credit control system.
• Risk Management & Escalation: Identify potential bad debts, escalate them to management for further action, and manage ledger balances and relationships with business clients.
• Reporting & Strategic Improvement: Performing month-end reporting duties, participating in regular discussions on process improvements and strategies, and attending group meetings, with occasional travel as needed.
What s the Best Thing About This Role? Having the opportunity to directly influence the company's financial health by ensuring timely payments and managing client relationships. It offers a blend of financial responsibility, problem-solving, and the chance to develop key communication. What s the Most Challenging Thing About This Role? Managing difficult conversations with clients about overdue payments while maintaining positive relationships can be challenging. Balancing debt recovery with the pressure to meet cash flow targets is demanding, particularly with resistant or unresponsive clients.

Are you an experienced Credit Controller with a strong background in B2B and B2C environments, skilled at reducing DSO and managing ledger balances., To be successful in this role, you must have / be:
• Experience in B2B and B2C credit control including reducing DSO and ledger balances.
• Minimum GCSE English and Maths grade C.
• Intermediate Excel and Word including vlookups.
• Strong communication skills, verbal and written.
• Able to accept and encourage evolving processes.
• Time management and organisational skills.
To be successful in this role, it would be great if you have:
• Experience of using Business Central and Salesforce would be an advantage.
We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment.

We re Wilmington plc, a group of businesses united by governance, risk and compliance. Acting as a trusted partner, we help our customers to do the right business in the right way as they navigate the Regulatory Compliance landscape. If you re looking for innovation, opportunity, and community, you ll find them all and more here. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards.