Credit Hire Claims Handler

As a Credit Hire handler , you'll be responsible for managing credit hire and repair claims with a value of up to £10k. Your role will involve managing a portfolio of newly reported fault claims and ensuring they are managed in line with our business expectations. You will be responsible for managing and controlling hire spends through robust negotiation, investigation, and provision of services. As part of this exciting role, you'll be responsible for protecting the company against credit hire claims by using third party interviews, credit hire evidence gathering, and challenging inbound hire and repair invoices. You'll also be responsible for servicing inbound phone calls from Customers/Garages/ Third Party representatives and other suppliers. Job Details

• Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required
• Making correct and timely liability and indemnity decisions
• Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills
• Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy
• Servicing inbound calls from third parties, customers, garages, representative and other suppliers
• Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced
• Ownership of any complaints with a focus on providing a resolution on day one
  
  Previous Credit Hire or technical experience essential
• Outstanding communication skills and attention to detail
• Strong customer focus
• Good commercial awareness
• Drive for self-development
• Strong decision making skills
  
  Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward Salary - Attractive salary based on experience (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart -