Credit Specialist

We're looking for a passionate and empathetic person to join our team as a Credit Specialist to help us support our customers that may have found themselves in financial difficulty. Our customers are at the centre of everything we do, so it's on us to help and support them if they find themselves in financial difficulty. As a Credit Specialist, you should understand that each customer's situation is different so we're looking for someone who can use their own initiative to tackle a range of sensitive customer scenarios.What you'll do:

• Talking to customers that might be in financial difficulty.
• Handling customer communications through a range of channels such as inbound and outbound phone calls, emails and text messages.
• Using your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree repayment plans.
• Own customer issues from start to finish, resolving problems and maintaining contact throughout.
• Identifying vulnerabilities customers may have - both financially and non-financially - to ensure we are providing the most appropriate level of care and service to them.
  
  Be passionate about customers and always seek to provide a first class service.
• A fast learner that has meticulous attention to detail.
• Fluid and comfortable in a fast paced environment where you might be pulled in different directions.
• Able to manage your own workload.
• Helpful and patient (it's a job with a thousand questions!)
• A self starter that can use their own initiative to problem solve and make sound decisions.