Credit Specialist
Octopus Energy Ltd, Draper's Fields, Coventry
Credit Specialist
Salary Not Specified
Octopus Energy Ltd, Draper's Fields, Coventry
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 16 Nov | Get your application in today.
Closing date: Closing date not specified
job Ref: d6030809948a48d08242b350f5741071
Full Job Description
- Handling customer communications through a range of channels such as inbound and outbound phone calls, emails and text messages.
- Using your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree repayment plans.
- Own customer issues from start to finish, resolving problems and maintaining contact throughout.
- Identifying vulnerabilities customers may have - both financially and non-financially - to ensure we are providing the most appropriate level of care and service to them.
Are you passionate about making a positive impact on the planet and delivering exceptional customer experiences? Octopus Energy is looking for passionate and empathetic individuals to join our incredible team in Coventry as Credit Specialists. Our team plays a vital role in the business, helping to support Octopus Energy customers, who may have found themselves in financial difficulty. Our customers are at the centre of everything we do, so it's on us to help and support them if they find themselves in financial difficulty. As a Credit Specialist, you should understand that each customer's situation is different so we're looking for someone who can use their own initiative to tackle a range of sensitive customer scenarios. This role will include a significant level of outbound calling to our customers, so the ability to demonstrate a deep care for our customers over many conversations will be key., - Be passionate about customers and always seek to provide a first class service.
- A fast learner that has meticulous attention to detail.
- Fluid and comfortable in a fast paced environment where you might be pulled in different directions.
- Able to manage your own workload.
- Helpful and patient (it's a job with a thousand questions!)
- Mental resilience to handle a high volume of challenging customer conversations each day
- A self starter that can use their own initiative to problem solve and make sound decisions.