Crematorium Assistant

We have a vacancy for a Crematorium General Assistant to join our dedicated team at Birmingham Crematorium. As a General Assistant, you will play a vital role in supporting the daily operations of the crematorium, contributing to an environment of respect and dignity while providing essential assistance to both our staff and the families we serve. We're looking for individuals who can bring empathy, resilience, and professionalism to this role, embodying the high standards that define our service. If you are compassionate and committed to making a difference, we invite you to apply and join us in providing a supportive experience for all who come through our doors. Here is what a typical day could look like for you: As a Crematorium General Assistant, you will provide essential support and assistance in various aspects of crematorium operations, this will include...

• Oversee the operation of gas-fired or electric cremators and ancillary equipment whilst also ensuring the safe custody of cremated remains left in the care of the crematorium.
• To undertake the full range of gardening, cemetery and horticultural tasks.
• Responsible for opening and closing the site gates and book of remembrance room.
• Maintain the grounds to the highest standard in accordance with recognised horticultural and grounds maintenance practices.
• Construct, place, and fix memorials and subsequently maintain them to the highest standard.
• Operate the cremators and ancillary equipment in accordance with manufacturer guidelines.
• Ensure the highest standards of housekeeping both in and outside the Chapel and ancillary rooms.
• Prepares chapels for each service considering client needs including varying religious requirements.
• Conduct witness interments and scattering of the cremated remains.
• Ensuring the consistent delivery of the highest levels of client service.
  
  Able to work effectively in physically demanding environments.
• Excellent customer service experience and ability to build rapport with people easily.
• High attention to detail is essential.
• Proactive approach and willingness to communicate effectively with a range of people, both in-person, over the phone and via email.
• Ability to successfully multitask and meet multiple deadlines.
• Computer literate in addition to experience using Microsoft packages (Outlook, Word, and Excel).
• Presentable at all times, acting with professional conduct and showing empathy.
  
  Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.


• Annual salary of £25,313.13.
• 22 Days Holiday + Bank Holidays (Increasing to 25 over years' service).
• Pension Scheme.
• Life Assurance X2.
• Free On-Site Parking.
• All PPE and Uniform provided.
• Access to our internal apprentice & personal development schemes.
We wouldn't be able to provide this integral service without our people. If you'd like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times - We want to hear from you!