CRF Receptionist

An exciting opportunity has arisen for an enthusiast, committed and passionate individual to join the Reception within the NIHR GOSH Clinical Research Facility Unit.

You will be the first point of contact within a busy department, providing a high level of customer care, work autonomously, priorities own workload and act on own initiative for general administrative service.

Main duties of the job

The post holder will be responsible for checking patients in, scheduling patient appointments and tracking them through GOSH electronic patient records system (EPIC).

The post holder will also provide an administrative service for the research delivery team and contribute to the efficient running of the department.

The post holder will also be responsible for assisting with reimbursement process for the patient will be required to work onsite Monday - Friday 09 : 00-17 : 00., The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.

• Educated to GCSE or equivalent level, with at least A - C in English and Maths


• NVQ level 3 / NVQ or equivalent qualification in customer care or business administration (or equivalent experience)


Experience / Knowledge

Essential

• Previous experience covering reception areas or in a similar customer service environment


• Understanding of and commitment to the need for confidentiality


• Experience of administration / secretarial role


• Awareness of the need for high quality data to support service delivery


Desirable

• Experience working with electronic patient record systems ( Epic)


• Experience of managing challenging situations with patients and their families / carers


• Experience working the NHS or similar health & social care setting


• Experience of data entry


Skills / Abilities

Essential

• Computer literacy skills - ability to use Microsoft Office including Word, Excel, Powerpoint and Outlook


• Proven ability to work as part of a team including clinical and non-clinical staff, maintaining excellent working relationships


• Ability to complete tasks that require concentration whilst dealing with interruptions


• Ability to communicate effectively with parents, patients and staff at all levels of the organisation


• Ability to communicate with people from a diverse background with varying learning abilities


• Ability to work as a team player


• Excellent verbal & non-verbal communications skills and telephone manner


• Ability to deal with any conflict within the Reception area


• Able to make sound judgements, use own initiative and work with minimal day-to-day supervision
  
  GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role;


through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged.

All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and / or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently.

We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks.

Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion.

All of our staff networks are open to any employee.