Crime & Intelligence Clerk

Crime & Intelligence Support Clerk - M&S Crime & Intelligence Team 40 hrs per week - £26,000pa. Reporting to the Crime & Intelligence manager. A fantastic opportunity has arisen to join the M&S Crime & Intelligence Team as a support clerk working alongside the Crime & Intelligence Analysts to tackle prolific and organised crime within M&S stores. Main Duties

• Effectively support and assist the Crime intelligence team in reviewing event reports from colleagues to identify actionable intelligence, identifying the correct stakeholders for onward allocation/dissemination.
• Support the Crime & Intelligence analysts with maintaining various trackers of events, cases and outcomes.
• Become an expert user of the Auror crime and intelligence platform.
• Engage with M&S users of the Auror Crime & Intelligence platform to highlight issues around quality of reporting providing advice and support to improve overall reporting quality.
• Engage with various Police Forces and partners to assist the Crime and Intelligence team with obtaining outcomes for cases that have been submitted to the police.
• Review customer feedback in relation to security issues they have experienced in stores.
• Undertake other appropriate duties as directed by the line manager in order to support the wider connected security team.
• Assist with communications via various platforms to highlight and tackle identified crime trends.
• Review CCTV and Body Worn Camera footage where required.
What we are looking for.
• Enthusiastic and highly motivated
• Excellent organisational and time management skills.
• Flexible and adaptable with a willingness to learn and broaden understanding of the wider contract.
• Strong customer service, client focused attitude with the ability to build good working relationships.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a "can do" approach
• Exceptional verbal and written communication skills.
• Proficient user of Microsoft Office products.
Desirable
• Knowledge of retail practices and processes.
• Previous experience of engaging with law enforcement in a professional capacity.
  
  Enthusiastic and highly motivated
• Excellent organisational and time management skills.
• Flexible and adaptable with a willingness to learn and broaden understanding of the wider contract.
• Strong customer service, client focused attitude with the ability to build good working relationships.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a "can do" approach
• Exceptional verbal and written communication skills.
• Proficient user of Microsoft Office products.
Desirable
• Knowledge of retail practices and processes.
• Previous experience of engaging with law enforcement in a professional capacity.