Crisis Alternative Practitioner

This role is within our crisis alternative emergency department (ED) service, which is an out of hours service providing a safe and welcoming space for people who present at A&E, feeling distressed and experiencing crisis. The service will work collaboratively with hospital Psychiatric Liaison Team (LPS) to ensure those in crisis are supported by the appropriate team. The service will operate 365 days a year from 5pm-1am across three ED's in West London.

Staff within the service will triage, assess and provide face-to-face support to anyone who is experiencing mental health crisis. This will be person-centred and will be in various forms of de-escalation support; practical, emotional support, grounding techniques, safety planning, care/action planning etc. Staff within the service will work alongside LPS and escalate if clinical intervention is required. Staff will also actively participate in MDT discussions for frequent attenders and take a key role in initiating and promoting alternative crisis support in the aim of preventing A&E use. Staff in our Safe Space ED service are required to have experience in a mental health clinical setting (such as inpatient, A&E, or other clinical setting) however, they do not need to hold a clinical qualification for this role.,

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.


• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans


• Listening to clients and encouraging positive steps towards self-management of crisis and recovery


• Providing advice, information, practical and emotional support to clients


• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action; ability to escalate to LPS, HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  Minimum of 2 years working in clinical mental health services or settings


• Minimum of 2 years supporting clients experiencing severe mental health distress and crisis


• Minimum of 2 years supporting clients with moderate/severe mental health


• Extensive experience of managing challenging behaviour and dealing with clients with complex needs


• Experience of fast-paced environments and ability to act quickly


• Experience of integrated and collaborative working


• Experience of triaging, action planning, multi-agency discussions and case work


• Experience and knowledge of health coaching skills


• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
  
  Contributory Pension Scheme


• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].


• Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)


• Cycle to Work Scheme


• Flexible working


• Employee Assistance Programme (EAP) including free counselling sessions


• Paid time off for medical appointments


• Training and personal development opportunities


• Access to shared resources and training opportunities via Mind Federated Network