Crisis Care Practitioner - Clinical access line

An exciting opportunity has arisen for a Band 6 Clinician to join the newly formed Clinical Access Line. The Clinical Access Line is a new service, that is central to the delivery of the 111 Mental health option national requirement. NHS England require all trusts to have a '24/7 open access telephone lines for urgent NHS mental health support, advice and triage, and through which people of all ages can access the NHS mental health pathway/further support if needed' By April 2024.
You will be part of a team that consists of qualified Clinicians who are knowledgeable about different services and options and you will be supported by a Clinical lead on each shift.
Alongside this, there will be recovery workers who will be taking initial calls and directing them to the most appropriate service to meet their needs. The team will also provide advice and guidance through a triage process where the urgency of care required is assessed and signposted accordingly. Relevant training will be provided upon successful recruitment to the post., The access line will provide one number for support and referrals to secondary mental health crisis services within Nottingham and Nottinghamshire and will include all ages.
To support and supervise recovery workers taking calls and to assist in making appropriate decisions of signposting.
To complete triage assessments of more complex calls using a triage tool to assess the urgency of care that is required.

We are seeking enthusiastic and experienced Band 6 Mental Health clinicians to provide clinical assessment, triage and signposting to citizens of all ages in a mental health crisis.
You will be an experienced Clinician and will have proven post qualification experience .You will have a sound knowledge of risk assessment and demonstrate sound evidenced based practice. Past experience of working in a crisis team or community setting will be advantageous.
This is an exciting new service the post holder will be expected to support the development of the service., To be able to work alongside partnership agencies and services such as EMAS services and street triage as well as the crisis resolution teams.
To demonstrate expertise in analysing and reflecting upon their own clinical practice and that of others in all aspects of care given to patients in crisis and their families/carers.
To work effectively with colleagues from other disciplines as appropriate throughout the assessment and treatment process.
To have highly developed report writing skills and be able to make appropriate referrals to other services.
Be responsible for providing and receiving highly complex, sensitive distressing and emotional information in relation to health issues.
Developed knowledge of safeguarding procedure and experience in how to manage these situations including advising colleagues where necessary.
To work within professional and ethical frameworks established by national bodies such as the Department of health and the NMC

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment