Crisis Line Practitioner- Psychology Graduate

We are looking for motivated, caring and creative Psychology Graduates to come and join our exciting and fast paced Crisis Line Service. Your role will be to provide support, advice, and guidance to people accessing the SLaM Crisis Line Service.
The service is intended to promote a least restrictive option of care to those experiencing a mental health problem, learning disability, social relationship problems or substance misuse. You will help to divert unnecessary attendance at Emergency Departments via a 24/7 telephone intervention approach. You will also work closely with the Crisis Assessment Team and other areas within the remit of the ARC Service.
The shift patterns are, 08:00hs to 16:00hs, 14:00hs to 22:00hs and 21:45hs to 08:15hs., To provide telephone advice and help to all those that contact the crisis with apparent mental health problems.
To provide follow up care as appropriate, in liaison with other professionals as appropriate.
To promote, at all times, a positive image of people with mental ill-health.
To be responsible for responding to crisis situations, where necessary seeking advice and guidance from other senior professionals. To implement prescribed strategies or interventions to manage crisis effectively and to inform relevant staff in a timely manner.
Liaison with both internal and external stakeholders including wards, community teams, social care, GP's, NHS 111 and Police. An emphasis is therefore placed on the post holder's ability to communicate in a professional manner at all times., To provide telephone advice and help to all those that contact the crisis with apparent mental health problems.
To be compassionate in meeting the needs of those people, and their carers, who come into contact with the service.
To be responsible for the provision of excellence in clinical care and to promote a culture of evidence based practice and person centred care.
To be professionally accountable and responsible for individual interaction with those who contact the service.
To provide follow up care as appropriate, in liaison with other professionals as appropriate.
To promote, at all times, a positive image of people with mental ill-health.
I promise to…
Be caring, kind and polite
Do what I say I'm going to do
Take the time and listen to you
Be honest and direct with you
Be prompt and value your time
To be responsible for ensuring the highest professional standards and attitudes towards the care of clients are maintained at all times and that care is delivered in accordance with evidence based practice.
To make recommendations which take risk formulation fully into account.
To be responsible for decision making and co-ordination in a crisis situation, where necessary seeking advice and guidance from other relevant professionals. Where appropriate and with authorisation, to act as an advocate for clients/carers.
To be responsible for responding to crisis situations, where necessary seeking advice and guidance from other senior professionals.
To implement prescribed strategies or interventions to manage crisis effectively and to inform relevant staff in a timely manner.
To use appropriate communication methods to ensure effective therapeutic engagement with clients including the giving and receiving of complex or sensitive information where understanding may be limited.
Working alongside other members of the multi-disciplinary team to ensure effective care delivery, including the use of evidenced based interventions, risk assessment and management and safe discharge processes and care is transferred seamlessly.
The post holder will ensure the physical health care needs of service users are appropriately addressed and monitored.
The post will involve liaison with both internal and external stakeholders including wards, community teams, social care, GP's, NHS 111 and Police. An emphasis is therefore placed on the post holder's ability to communicate in a professional manner at all times.
The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:
+ Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
+ Ensuring that all our services and all staff understand and support our commitment
+ We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity
Please note:
+ That all applications for this post will need to be made online
+ That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
+ That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
+ That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
+ That should you not have heard from us within three weeks from the closing date your application has not successful
+ That priority consideration for applications may be given to at-risk NHS employees
+ That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
+ That we are a smoke-free Trust
SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

NHS AfC: Band 5
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.
As a Trust we are happy to talk flexible working.

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family.
We want you to feel like you are part of a close knit team at South London and Maudsley. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
Some of our benefits include:
We offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing
Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
Car lease, our staff benefits from competitive deals to lease cars
Accommodation, our staff benefits from key-worker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
Counselling services
Wellbeing events
Long service awards
Cycle to work scheme
Season ticket loan
Childcare vouchers
Staff restaurants
.