Crisis Team Leader (Crisis Cafe and Helpline)

Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base), Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.

The objectives of Hertfordshire Mind Network's (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.


• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.


• To contribute to an improvement in individual mental wellbeing.


• To remain a source of independent support for all clients.


• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.


At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that's through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

The Crisis Team Leader will be a key member of the Crisis Services management team, providing effective operational leadership delivering the Nightlight Café and Helpline services

Purpose of Post

• Ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network's values throughout the provision.


• Provide management support to Café and Helpline Coordinators and support the Crisis Manager in ensuring practice within the service is safe, effective and person centred, as well as supporting the implementation of strategic service plans.


• Provide emotional support, advice, signposting, assessing risk, support planning for clients in mental health crisis often where risks are significant.


• Overseeing and ensuring the delivery of appropriate needs and risk assessments and support planning for clients.


• Liaison with statutory agencies to ensure appropriate intervention is obtained.


• Ensuring staff and volunteers feel supported, safe, trusted and valued and excel in their roles, Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?


Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?, Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the 'them' and 'us' culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.


• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)


• An additional day of leave each year for your birthday following completion of probation period.


• Ongoing training relevant to your role.


• An Employee Assistance Programme.


• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.