Critical Services Technician (Shift)

Shift Technician needs to be a team player who carries out planned preventative maintenance and reactive works to building plant, equipment, and systems in accordance with agreed service levels and responds to site engineering emergencies, undertake small installation works, repairs to building fabric and handyman duties.

Responding speedily to fault/breakdown requests and efficiently undertaking routine scheduled maintenance of plant and/or equipment is of paramount importance.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Shift Supervisor to join the team located in Canary Wharf. The successful candidate will be responsible for providing the operational delivery.

Key Tasks:

• Ensure that routine maintenance is carried out to all building plant, equipment, and systems to meet and exceed expectations and agreed service level agreements


• Respond to Building Management System alarms and effect emergency repairs as needed


• Issue and ensure appropriate controls within the Permit to Work systems


• Ensure that Evaporative Cooling Systems and domestic water systems are maintained to comply with the requirements of the L8 standard


• Ensure that suitable spares are available to carry out maintenance of the above plant


• Ensure that comprehensive maintenance records are kept in the form of electronic recording on REALM.


• Ensure that Method Statements and Risk Assessments (including Dynamics Risk assessments) are prepared for all tasks carried out to ensure safe working practices


• Ensure that engineering subcontractors are appropriately supervised and comply with contractual commitments and site operating processes


• To develop a good working relationship with all members of CBRE services staff and clients' staff


• Ensure the provision of a safe & healthy working environment and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required


• Ensure a professional image of CBRE is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times


• Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning


• Carry out routine planned preventative maintenance tasks as required within across HV and LV distribution systems, associated plant / equipment and HVAC mechanical cooling / heating systems as determined by the CMMS system's work orders


• Building walk-rounds, taking meter readings from UPS, PDU's and utilities


• Investigate faults, identify causes and effect remedies


• Prepare accurate / timely reports as required


• Ensure corrective / repair works are carried out in accordance with current regulations


• Assist when and where required with installation works


• Participate in emergency call out roster providing cover for team member absences, as required


• Develop a comprehensive understanding of the portfolio buildings their layouts, functions and complexities


• Establish and develop trusting relationships with Facilities Managers, Client staff and representatives


• Endorse day to day and future compliance to safe working practices, quality standards conformity and best practice methods


• Volunteer ideas / initiatives that contribute to the service levels and delivery


• 12 hour rotating shift


• Awareness of Change processes and Critical works being undertaken on the premises.


• Ensure that correct PPE is being worn and utilised at all times.


• Completion of Risk Assessments as required.
  
  A good general education is required, Self-motivated, with a high level of personal integrity


• Able to work well both in a team and alone


• Organised, able to prioritise and deliver within high-pressure environments


• Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels


• Able to ascend and descend vertical access equipment


• Strong PC skills, MS Office


• Self-motivated and resourceful


• Good administrative skills


• Well organised and good prioritisation and planning skills


• Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner


• Service orientated attitude combined with innovative thinking


• Self-motivated and professional manner


• Good communication skills


• Basic knowledge of MS office applications


• A level of IT literacy - Word, Excel, Outlook, Client on line systems.


• Report writing.


• Smart & presentable.


• Ability to speak with clients on behalf of Citi.


• Self-motivated, with a high level of personal integrity


• Able to work well both in a team and alone


• Organised, able to prioritise and deliver within high-pressure environments


• Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels


• A reasonable level of physical fitness will be required as the job entails manual handling both within and between buildings


• Exhibit at all times an awareness of safety procedures and practices


Knowledge

• Knowledge of Critical cooling systems and SLA's / KPI's within a critical environment


• Knowledge of basic Air Conditioning and humidity control


• Practical knowledge of H&S requirements inc RA's, Lock out Tag out, Permits to work.


Experience

• City & Guilds Electrical Competency Parts 1 & 2 or equivalent


• Good building services knowledge


• Critical Environment Experience


• Good Customer relationship skills


• Working knowledge of "Permit to work" systems


• Understand and interpret technical drawings / processes


• Experience of CMMS and BMS systems


• Demonstrable experience in a similar role within a similar organisation


• Sound understanding and experience of meeting health and safety obligations regarding maintenance activities


Desirable

• Time served electrical apprenticeship


• Experience of working in banking environment


• HV switching qualification/experience current AP


• 18th Edition IEE


• Regulations


• Experience of Microsoft Office applications


• ACoPs L8


Accountabilities

• Accountable to the Shift Leader


• This post carries no direct budgetary responsibility leadership


• Ability to be self motivating and work within a team.


• Take ownership of and resolve problems.


Core Competencies

Problem Solving and Analysis

• Develops solutions to new problems as they arise, including effective planning.


• Recognises when information is inaccurate or incomplete and resolves the issue.


• Quickly pinpoints key issues in straightforward information and rectifies.


Commercial Awareness

• Responds positively and reliably to customer requests.


• Understands client's business and drivers.


• Demonstrates understanding of the impact of own activity on other related areas.


• Commercial and financial awareness in a client environment.
  
  CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.


CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)