CRM Configuration Manager

The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you., + Responsible for providing advice and guidance to business and analytics teams, employing extensive technical knowledge, to ensure that available Dynamics 365 solutions are understood and selected appropriately given time, cost and quality expectations; To evaluate new capabilities against business need, suggesting opportunities for new solutions or improving client business outcomes.
+ Manage the Dynamics 365 product life cycle including project design, issue resolution.
+ Aid in the analysis/requirements gathering, design, configuration, implementation/testing, and support of Dynamics solutions.
+ Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution Analyse and resolve problems related to performance, data, software, servers, and usage.
+ Deliver early benefits to the organisation using Agile approaches; Work with the Operations team using a devOps approach to ensure broader infrastructure, deployment and operational needs are designed into solutions from the outset., We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.
Which means, we encourage applications from people of all backgrounds and abilities.
You can find further details about the role, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description, Assignment Brief and other supporting documents.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single organisation to lead the NHS in England. This new NHS England is designed to create a simpler, smaller, high performing, organisation that leads the NHS more effectively and is a better place to work. Speaking with one voice to the service.
Digital Workplace Services
A Digital Workplace is the name given to today's virtual, modern version of traditional workplaces. The Digital Workplace experience provides personalised, role-based services as well as the data, applications, and collaboration tools required for employees to work securely with each other from anywhere, on any device, at any time.
Our aim is to enable teams across the NHS to connect to information, expertise and knowledge to help them be more productive and to support decision making.
Digital Workplace Services will adopt a simple, user-centric approach adoption of technology and digital tools, systems and services across the new NHS England and the wider system.
The teams are divided into three core areas providing technical and service management expertise.
+ Collaboration services
+ Web team
+ Corporate IT
+ Services are delivered to internal customers and NHS organisations.
Please note this job vacancy is based in either Wellington Place, Leeds LS1 4AP or Wellington House, London SE1 8UG., The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band., NHS England