CRM Digital Project Manager

This is an exciting opportunity to join a growing digital and IT team who support staff across the UK in delivering services to schools, communities and practitioners.

You will support teams to record and report on the reach and impact of their work, enabling us to target our delivery more effectively, join up relationships to enhance their impact and celebrate and share our work more powerfully. You will also work with teams across the charity, understanding their aims and processes around data and ensuring that our digital platforms can meet their needs.

Your main focus will be supporting the use, administration and design of our CRM system, Salesforce, ensuring it is used appropriately and expertly and can support organisational insights. This will include how we update and adapt our approach as we acquire new projects with additional reporting requirements. You will also deliver projects that support the use of third-party platforms and apps that integrate with Salesforce to support data processes e.g. online data collection, donation platforms and digital marketing.

This role is based in London, but you will be able to work from home if you prefer under our flexible working policy. However, you will need to be in London at least six times per year for team and organisational days in person, or other office-based work, and unfortunately, we are unable to cover travel costs for this.

We empower people with the literacy skills they need to succeed in life. Together we're helping people change their stories. You could join a growing digital and IT team that is at the heart of our CRM and data management processes, enabling us to expand our reach and impact., You will need to have an excellent understanding of how Salesforce can support operations and insights, ideally within a charity organisation. Understanding the role that data can play in the strategic growth of an organisation and how you can contribute that thinking to influence data-driven mindsets more generally will set you up for success. You will also need experience of delivering training and support to a variety of teams, and be confident in presenting technical information in an understandable manner to different audiences.

Salesforce Administrator Certification - or equivalent experience with Salesforce configuration and change management - would be an advantage, as would experience with online data collections tool (e.g. FormAssembly), Salesforce data tools (e.g. Data Loader), middleware and workflow automation tools (e.g. Zapier) and data visualisation tools (e.g. Tableau).

Perhaps most important will be your mindset - you will need to be able to organise a workload with shifting priorities and a number of stakeholders, and be energised by the opportunity to have a creative impact on the way that systems and data are used to maximise our effectiveness and ensure our charitable resources are used to best effect.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

It gives you the tools to get the most out of life, and the power to shape your future. It's the key to knowledge, confidence and inspiration. It's better results at school, and better jobs. If children grow up without the tools to communicate, without books to read or opportunities to write, it's harder to get where you want to go.

The National Literacy Trust is an independent charity helping people overcome these challenges and change their life chances through the power of words - reading, writing, speaking and listening. From first words, through school days to training, jobs and beyond.

- We work collaboratively in local communities, focusing our work in 20 areas of the UK that are facing the biggest challenges.
- We support schools, developing the most effective tools and techniques and providing resources and programmes to engage and inspire children.
- We campaign to make literacy a priority for politicians and decision-makers.
- We support vulnerable adults, people in the criminal justice system and young offenders' institutions to build their literacy skills.

What we offer you

Our team are passionate about our mission and we have a strong and positive working culture, based on shared values and respect. We offer a range of flexible working options and promote a workplace where you can be yourself and contribute to our success, whoever you are.

As well as a competitive salary, we offer benefits including a generous leave allowance totalling 39 days (including bank holidays and office closure between Christmas and New Year), pension contributions of 8% of annual salary, a cycle to work scheme, employee assistance programme and other health and wellbeing benefits.