CRM Digital Trainer

Do you have proven professional experience gained in Digital Training and Microsoft Dynamics 365? Do you enjoy using your technical knowledge to teach others? Are you looking for a challenging role in an environment that is vibrant, diverse and welcomes new ideas? Then join the University of East London as CRM Digital Trainer.

The CRM Digital Trainer is a new role created to support the training and learner journeys of Dynamics users across the university. This brand-new role will sit within the Digital Training Service and work closely with the CRM Centre of Expertise; a new initiative for 2024/25 aimed at enabling in-house support for CRM users across the university.

As part of a robust, cost effective, accessible and customer-focused IT digital training service, the post holder will plan, develop & deliver training for the CRM System. They will produce course content, create e-learning courses, publish (online) user guides and train staff on how to use and get the most out of CRM.

This role will assist in the unlocking of live Dynamics 365 functionality to positively impact users' CRM experience and ultimately improve communications with students.

To succeed, you'll need relevant professional experience, including creating and delivering training to a variety of audiences and experience of using or delivering training for Dynamics 365. You'll also need to be forward-thinking, innovative, calm under pressure and able to deliver to deadline.

The University of East London (UEL) is one of the most diverse and vibrant universities in the global capital. Our pioneering and forward-thinking vision is making a positive and significant impact to the communities we serve, inspiring both our staff and students to reach their full potential. Join us and #BeTheChange.

Born in 1898 to serve the skills needs of the 2nd industrial revolution, the University of East London has commenced Year 3 of its transformational 10-year Vision 2028 strategic plan led by our Vice-Chancellor & President, Professor Amanda Broderick, to advance Industry 4.0 careers-1st education. We have a clear route-map to provide a springboard for the jobs and opportunities of the future; drive diversity in the 4.0 talent pipeline - working in partnership to promote talent wherever it is found; and to create an inclusive and sustainable, green future., At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.

Here are UEL we understand it's about more than just a salary. It's about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (3 additional days over Christmas) plus bank holidays and we're always open to consider flexible working arrangements. We have a shared success bonus scheme of up to £5,000 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on: Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you'd like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!