CRM & Loyalty Executive
Urban Outfitters, Inc., Ilford, Greater London
CRM & Loyalty Executive
Salary not available. View on company website.
Urban Outfitters, Inc., Ilford, Greater London
- Full time
- Temporary
- Onsite working
Posted 1 week ago, 2 Nov | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: ce809ab67f2a4f2582732283dc890f7f
Full Job Description
- Responsible for managing and creating end-to-end automated customer journeys, utilising data to drive channel and content personalisation
- Lead and develop omni-channel CRM retention strategies
- Develop data-driven hypotheses and validate them through a test and learn approach to optimise performance
- Produce weekly and monthly performance reports, identifying any trends, as well as risks and opportunities
- Actively communicate and collaborate with the other departments to enable the customer-focused marketing strategy, PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx" Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.
- Relevant experience within digital marketing, ideally in email and app (push notifications, in-app messages)
- Experience of working with Salesforce Marketing Cloud (Journey Builder advantageous)
- Experience in interrogating campaign data to understand performance of campaigns beyond the top line number
- Good understanding and experience in the end-to-end delivery of CRM campaigns
- Excellent communication skills with the ability to create strong cross-functional working relationships
- An analytical, proactive and flexible approach
- Proficient with Excel
- Basic understanding of HTML is advantageous
Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we've become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button. We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them. We are always excited to bring new talent into the room, especially if you share our values: - Progressive - we move with the mood
- Creative - we champion limitless minds
- Inclusive - we open our platforms to all communities
- Responsible - we work to reduce our impact on the environment
- Compassionate - we care for each other beyond the 9 to 5
Work-life balance: - Flexible start and finish times
- Bring your dog to work Wellbeing:
- Employees Assistance program to support with mental, physical and financial health
- Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships
- Private Medical Insurance Employee Discount:
- Up to 40% off at all URBN Brands Community:
- One paid day to either volunteer or fundraise for a charity of your choice Travel:
- Cycle to work scheme, season ticket loan Continued Development:
- We offer structured support within the business alongside continued learning and development
We are looking for an enthusiastic self-starter to join our expanding ecommerce team, who is confident and willing to learn about the business and sector we are in. The CRM & Loyalty Executive will aid the CRM Manager in developing and implementing UO's CRM strategy across email and app channels.,