CRM Manager

The purpose of this role is to create and deliver the strategy for using data to sell tickets and other products for the Roundhouse. You will be responsible for improving our use of data and insights in order to sell tickets to our gigs, artistic performances, memberships and other products.
The CRM Manager will have ownership of all email touchpoints and will inform our social media strategy to optimise customer journeys with a view to cultivate long-term audience engagement that delivers against revenue and participation targets. You will work with marketing leads to ensure that we are defining our target audiences, messaging, assessing and adapting communications throughout a campaign lifecycle with a focus on achieving sales targets.

You are commercially-minded, strategic and focused on outcomes with demonstrable experience in designing and delivering CRM strategy to improve engagement and ultimately drive sales.
We welcome applications from people who will bring their own skills, experiences and ideas to work and empower those around them to do the same. We encourage those currently underrepresented across the cultural sector and all intersections of our diverse society to apply.
The successful candidate must have a current and acceptable DBS check, or be willing to undertake one due to the nature of the role.

25 days' holiday per year plus bank holidays pro rata
Pension scheme
Cycle to Work and Tech Scheme
Season ticket loan
Employee Assistance Programme (EAP)
Health Cash Plan
Group Life Assurance
National Arts Pass
Staff discount at our bar and café
Complimentary staff tickets