CRM Manager

It is an exciting time for Executive Education at Alliance Manchester Business School. We offer customised leadership and management development programmes, Level 7 Senior Leader Apprenticeships and have an extensive offer of short business courses, You will lead on delivering our Salesforce capabilities, delivering training and guidance to stakeholders, curating best user practice, and driving further integrations. You will bring an enthusiasm for data analytics to deliver market insights and process improvements. You'll work with the team to develop a clear understanding of business objectives for our suite of programmes, translate these into technical and functional requirements, and develop, test and provide post-release support for Salesforce applications. You will work closely with our implementation partner and programmes project team to expand the CRM service. You'll then work closely with internal users to support them to use the platform effectively and implement new functionality.

You will be an experienced user of Salesforce, Education Data Architecture or Education Cloud and have excellent organisational and communication skills. You will take a data-led, user-centric approach to deliver technical CRM solutions to support our innovative marketing campaigns.

At Alliance Manchester Business School our motto is Original Thinking Applied. This informs everything we do, from ground-breaking research, to world-class teaching and learning. Our purpose is to enrich the lives of individuals, organisations and communities through education. Alliance Manchester Business School is seeking to appoint a talented and motivated individual to support the management and ongoing development of our CRM platform within the School., Alliance Manchester Business School is the largest campus-based business and management school in the UK. We provide world-class business and management education to undergraduates, postgraduates, experienced practitioners, and those with serious academic and research ambitions.

The School has been providing high-quality executive education for more than 50 years. Through Executive Education, we work with a wide range of organisations, leaders and managers, facilitating dynamic development programmes across the private and public sectors that are informed by both the latest business research and commercial environment. What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. Our University is positive about flexible working - you can find out more Hybrid working arrangements may be considered. Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any CV's submitted by a recruitment agency will be considered a gift. Enquiries about the vacancy, shortlisting and interviews: Name: Kieran MacCourt, Executive Director of Client Relations Email: General enquiries: Email: Technical support: This vacancy will close for applications at midnight on the closing date. Please see the link below for the Further Particulars document which contains the person specification criteria.