CRM System Administrator

We are seeking a CRM System Administrator to join an expanding team working with various areas of the university.

You will be responsible for providing day to day support across the CRM ecosystem, supporting colleagues to enhance all areas of CRM, by producing and analysing data and implementing system improvements.

We are looking for someone who:

Has worked closely with MS Dynamics CRM

Can work collaboratively with users and stakeholders to formulate implementation plans Has led and managed the training of users in new IT systems

Can analyse datasets and create reports for stakeholders Has experience of user acceptance testing processes

Can work with suppliers and internal IT teams to resolve issues

We will be reviewing applications as they come in, so please don't hesitate in applying, as we reserve the right to close this vacancy early if we receive sufficient applications.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Are you convinced, but don't find you 100 percent fit the profile? Feel free to send us your application anyway! We look forward to growing with you!

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).

We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research - Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

This full-time post is available immediately on a permanent basis.

The starting salary will be from £33,232 on Grade E, depending on qualifications and experience.

This role offers the opportunity for hybrid working - some time on campus and some from home.

The University of Exeter has opened a number of new and exciting opportunities in its IT and Digital function. The university is developing a new ten-year strategy where digital ways of working will be central to delivering our vision and goals. This digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn and the way we work and collaborate, and we want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research and partnerships and to meet the needs of our community.

Exeter IT & Digital is central to all of this and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn.

Why our staff love working here

Flexible working opportunities
39-41 days annual leave (including bank holidays)
Actively inclusive organisation ensuring equality and fairness for all
Leading parental leave initiatives
Multiple wellbeing and health initiatives for staff
Sustainability and the environment being at the heart of what we do
Beautiful campus environment when working from either Exeter or Penryn
Inspiring research that really makes a difference to the world