Customer Account Manager

We are seeking a dynamic and results-oriented Customer Account Manager to join our team. This hybrid role involves overseeing and nurturing relationships with key temperature-controlled customer accounts primarily located in West Wales, Newport, and Bicester. The role requires regular travel between depots and customer premises for face-to-face meetings, combined with some working from home. The position of Customer Account Manager involves:

• Oversee and nurture relationships with our key temperature controlled customer accounts, primarily located in West Wales, Newport & Bicester ensuring their needs are met and expectations exceeded. (This is a hybrid role with some working from home)
• Travel between our depots and customer premises for face-to-face meetings, ensuring clear communication and understanding of requirements.
• Reporting directly to the General Manager, you will assist in the realisation of group strategies and drive an agenda of continuous improvement, solution optimisation and sustainability.
• Collaborate closely with operations managers to align strategies and ensure seamless customer service delivery.
• Conduct weekly calls/meetings with customers to review performance, address concerns, and explore opportunities for growth.
• Liaise with depot customer service teams to ensure timely and efficient resolution of customer queries and issues.
• Work closely with Sales and Business Development Manager to develop strategies for account retention and expansion.
• Facilitate the smooth onboarding process for new customer accounts, ensuring a seamless transition and alignment with their expectations.
• Collaborate with our partners to meet sales targets and maintain a customer-centric focus, leveraging collaboration and opportunities for mutual growth.
• Utilise Excel database to track account information, performance metrics, and sales data to inform strategic decision-making and identify areas for improvement.
  
  Proven experience in key account management, preferably in the logistics or transportation industry.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and internal stakeholders.
• Strong strategic focus and continuous improvement experience.
• Excellent organisational skills and attention to detail, with the ability to manage multiple accounts and priorities effectively.
• Working to deadlines.
• Solution driven and Flexible approach to your work.
• Able to work as part of a team and on own initiative.
• Highly proficient with MS packages to include, Word, Excel, PowerPoint and Outlook.
  
  Remuneration package worth between £50,000pa - £55,000pa, depending on experience. Plus company car allowance.
• Hours of work: Monday to Friday, from 08:00hrs to 17:00hrs.
• Excellent holiday allowance and company benefits.
• Life assurance, pension and sickness scheme
• Additional holiday purchasing scheme
• Retail discounts with Hapi