Customer Account Officer

We have an opportunity for a Customer Account Officer to join our team, based in London. The main purpose of this role is to manage customer revenue accounts effectively, offering advice and support to ensure barriers to rent payment are addressed and revenue streams are maximised in line with the Income Services Operational Plan and the wider aims of the Group. The role of Customer Account Officer will include:

• Act as a first point of contact for customers who are at risk or subject to legal action
• Meet all legislative and regulatory requirements for income management activities, ensuring the provision of quality income maximisation advice
• Maximise all external opportunities through effective partnerships, to provide options for customers to improve their financial situation
• Develop and maintain relationships with key stakeholders such as customers, colleagues and external agencies, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.


• Working knowledge of delivering high quality customer services
• Knowledge of relevant regulations, legislation and good practice
• Working knowledge of housing management/debt collection and related issues
• Experience of administration relating to customer service and complaints
• Some experience of housing management and income software
  
  Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
  
  As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £32,996 per annum (rising to £34,732 per annum after 12 months, subject to satisfactory performance)