Customer Accounts Specialist

Reporting to the Customer Accounts Team Manager in Finance Operations, this key role will be responsible for the investigation and resolution of exceptional transactions for all customer portfolios, within the agreed timescales.

The role holder will define reporting capability to maximise query resolution, become the expert in knowing and anticipating what/why transactions exist on customer accounts and identify exceptions in processing (be it system/process/user error).

This is what your day might look like:

• Responsible for the reconciliation of sales ledger balance sheet accounts, working with key stakeholders to manage and clear aged items to ensure customer account integrity.


• Investigation and resolution of transactions on sales ledger accounts within agreed targets ensuring tolerances are fully documented and understood.


• Carry out key month end tasks and analysis


• Identifying the refund of customer transactions within refund rules and add to the database to enable authorisation and processing of refund to the customer.


• Liaise with internal and external auditors, demonstrating a robust control mechanism exists for customer account management for VWFS and MFS.


• Active liaison with other departments to understand all aspects as to why transactions can occur on customer accounts, ensuring the resolution of exceptions within the agreed timescale


• Build technical knowledge of the Contract Management System, SAP FI and Excel whilst also improving product knowledge


• Utilising robust root cause analysis techniques, identify process enhancements and participate in delivering specific training programs within VWFS operational areas to correct and prevent reoccurrence
  
  In depth knowledge of SAP FI is essential


• Proficiency with Microsoft applications is essential with intermediate to advanced level Excel skills


• Ability to demonstrate sound accounting knowledge


• An understanding of the VWFS portfolio and a commercial awareness.


• Strong analytical skills with the ability to clearly define and investigate complex business process issues


• Ability to interpret transactional data and convert findings into recommendations and successful outcomes


• Be experienced in the preparation of balance sheet reconciliations, investigation and clearing of outstanding items


• Strong and influential communicator, able to collaborate with colleagues at all levels


• Self-motivated and a strong team player, motivated by new challenges


• Highly numeric with significant financial and commercial awareness


• Creative thinker with the ability to produce original ideas to automate processes and deliver operational excellence.
  
  Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.


Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.