Customer Administrator

Based on the hire desk in our customer office, the Customer Hire and Sales Administrator is responsible for ensuring that all business between our Major Account customer and GAP Group is carried out in an efficient and effective manner. This is a fast-paced role where you will be responsible for managing customer queries, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying recurring issues and providing solutions. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing reports when required.

• Significant experience working within an administration and customer service role, preferably within in the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders
• Excellent administration skills with experience using MS Office packages and strong attention to detail
• Driving licence is preferred by not essential
  
  Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)