Customer Advisor

We're recruiting for Customer Advisors to support our roadside heroes in rescuing the public during times they need us most.

You'll be working in a fast paced, friendly environment where you'll be taking around 100 calls a day, ranging from updates and changes to policy's to arranging a patrol to rescue a family from the M4!

As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure your confident to provide the best solution to every customer, every time.,

• Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You'll be actively listening providing guidance with your warm and reassuring tone.


• Showing our customers, they're valued by understanding their situation, keeping the conversation constructive


• Using detailed scripts to gather information from the call and apply logic to assess the best course of action


• Pushing for better by using resources available to offer the best customer service


• Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support


• Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly
  
  A guardian: you'll be supportive with the ability to remain warm and kind, even in the face of conflict


• A champion: you'll make our customers feel respected and valued


• A problem solver: you'll understand incoming information and make logical decisions quickly and efficiently


• A self-starter: you'll be proactive taking pride and ownership in your work while working towards targets


• A composed operator: you'll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively


• A multitasker: you'll be able to retain and sort incoming information accurately and swiftly


Please note - due to the shift pattern of this role, it is desirable that you have a driving licence to ensure you can return home after twilight shifts. Ensuring the safe return home of our colleagues is paramount to The AA.

As a valued AA recruit, you will be eligible to earn an discretionary quarterly bonus of up to £1,000 during your first years' service on top of any month bonus schemes that are available within your department. As well as benefits including:

• £500 following the successful completion of the 6 months' probation period and thereafter, up to £2k per year


• The opportunity to join and learn within a team that's as driven as they are supportive.


• 23 days annual leave, with the ability to buy holiday


• Free breakdown membership


• Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more


• Discounts on AA products including car and home insurance


• Access to employee inclusivity awareness networks


• Dedicated Employee Assistance Program


• 24/7 remote GP service for you and your family


• Worksave pension scheme with up to 7% employer contribution


• Company funded Life Assurance


Plus unlock additional benefits with longer tenure including:

• Technology and Appliance Vouchers (6 months+)


• Cycle to Work scheme (6 months+)


• Gym Membership (6 months+)


• Home Health Testing for you and your household (6 months+)


• Car Salary Sacrifice Scheme (12 months+)


• Recognition for hitting tenure milestones (12 months+)