Customer Advisor

Are you looking for a new challenge? If so we are currently seeking to recruit a Customer Advisor to work within our Access Safeguarding Team.

The role is the front door into adult social care, which is fast paced and at times challenging. So, if you enjoy working under pressure this is the role for you. Middlesbrough adult access safeguarding team support adults, age 18+, families and informal carers to live an enjoyable life as independently as possible. We take a strength based and empowering approach, looking at Prevention and Reablement and current support systems available to the individual.

The Access Safeguarding customer advisor role will involve taking incoming calls and emails in relation to a range of queries from members of the public and professionals.

The role also involves inputting new referrals onto the system. To support this, individuals will require good communication and computer skills. It is desirable candidates understand the eligibility and safeguarding criteria as well as the wellbeing principal in respect of the care act 2014 for access to services.

Candidates will be expected to screen referrals in line with the above, signpost individuals to prevent reduce and delay the need for services. It will be expected candidates gather thorough information for referrals that are progressed for services and be able to make low level decisions.

The service is very keen to promote flexible working for all staff. This includes agile working at home as well as a base at the newly renovated council building, Fountains Court. Middlesbrough Council offer superb training and development opportunities via our online training portal and through our workforce development lead.

As a service we are also committed to supporting our staff and providing a healthy work culture. Staff have access to regular supervisions as well as other staff support forums.

Middlesbrough Council is an exciting and rewarding place to work. We have strong Council Values that underpin every aspect of the council and the services we provide. New staff joining Middlesbrough can expect a welcome induction from the Chief Executive as well as a full induction program within the team.

Applications are sought from individuals who are committed to demonstrating the values of Middlesbrough Council and who will also:

Have effective communication skills Be able to work in a busy environment and to tight time scales Be committed to providing an excellent customer experience.

We will support you by providing regular supervision and access to training.