Customer Advisor
Brackenberry Limited, Lewes
Customer Advisor
Salary not available. View on company website.
Brackenberry Limited, Lewes
- Full time
- Temporary
- Remote working
Posted today, 26 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 2a4041cac123427683171bea92ba441c
Full Job Description
We are working closely alongside a Local Authority in Lewes to assist with the appointment of a Customer Advisor, on a 1-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., Sending information sheets, guidelines and website links to customers.
Taking the customers full story into account when giving advice, provided by the single view of the customer in their Golden Customer Record.
Identifying and escalating complex cases and inconsistencies as appropriate
Providing technical advice to customers having difficulties using self- service channels.
Proactively market the benefits of digital and self-service and social media channels to all customers.
Demonstrating and coaching customers in the use of self-serve channels.
Good standard of general education including GCSE at grade C or above (or equivalent) in English and Maths, or qualified by strong relevant experience.