Customer Advisor

We are working closely alongside a Local Authority in Lewes to assist with the appointment of a Customer Advisor, on a 1-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., Sending information sheets, guidelines and website links to customers.
Taking the customers full story into account when giving advice, provided by the single view of the customer in their Golden Customer Record.
Identifying and escalating complex cases and inconsistencies as appropriate
Providing technical advice to customers having difficulties using self- service channels.
Proactively market the benefits of digital and self-service and social media channels to all customers.
Demonstrating and coaching customers in the use of self-serve channels.

Good standard of general education including GCSE at grade C or above (or equivalent) in English and Maths, or qualified by strong relevant experience.