Customer Advisor

Are you looking to change your career? Wanting to join somewhere, where you'll get a career, not just a job? Well, you have come to the right place, as we're looking for people to help us make a big drop in our ocean. And we need people to help us make our vision a reality.

This role will be based in our contact centre in Leicester. You'll be office based, working 37 hours per week covering our operating window of Monday to Friday 8am - 6pm.

WHAT YOU'LL BRING TO THE ROLE:
You'll chat to customers over the phone and via email whilst being given the freedom to help them in a way you would like to be helped. You'll take ownership of their needs and find a way, no matter what, to figure things out with them. We want great people who do more because we care.

Your colleagues will be some of the most amazing people you'll be lucky enough to call friends. They're an enthusiastic, determined, curious crew who love making waves in the water industry who share our mission to humanise customer experiences to make them amazingly brilliant.

We don't lie - it's not easy. Learning in a fast-paced, ever-changing environment isn't for the faint-hearted. Every day you will come across problems not seen before, and you'll be tasked with bringing about solutions. So, expect the unexpected. Ask questions, drive change, and share your ideas.

There's a lot (and we mean a lot) to learn, and a lot of work to do. Just when you think you know everything there is to know - something changes. But don't worry, we'll help you build your knowledge and be committed to your development.

And when it comes to the skills and experiences we're looking for, don't get too hung up on that. We're just looking for people with the right character, positivity, and a caring attitude - and welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

THE ROLE OF A WATER SPECIALIST:
Talking to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too.

Taking full responsibility for all issues that you come across, you'll be delivering end to end customer service. Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments, you'll be fully trained in every aspect of the customer experience and be able to help with any problem.

Every day, you'll be tasked with bringing about solutions while keeping up with rapid fire change as we grow.

You'll be a team player - nobody wins unless we all win.

Ability to think on your feet in a fast-paced environment.

Confidence to be empowered and make your own decisions.

If something is getting in the way of us delivering great customer service, you need to help us change it.

Committed to owning customer queries end to end with no hand off to another department.

Skills and Qualifications required
- You must be able to commute to the centre at LE7 7GU
- Experience in a customer setting
- Strong written and verbal communication skills
- Attention to detail
- Strong comprehension
- Empathy and customer focused mindset (please detail any experience you have of this)
- Accountability and ability to take ownership of a problem
- Empowerment to own an outcome
- Teamwork and a one team ethos