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Customer Assistant

Buzz Bingo, Basingstoke, Hampshire

Customer Assistant

Salary not available. View on company website.

Buzz Bingo, Basingstoke, Hampshire

  • Part time
  • Permanent
  • Onsite working

Posted today, 31 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 49173fad798843b7910f596947a4be13

Full Job Description

Join us as a Customer Assistant in our Basingstoke Club offering a 20 Hour contract which includes evening, weekend and late night shifts., As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.,

  • Build rapport and relationships with Customers
  • Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
  • Support with other duties as requested by the line manager
  • Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!, Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
  • Outstanding communication skills that can be adapted to different situations when necessary
  • Experience of handling cash and basic numeracy knowledge
  • You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

    Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
  • Thrive App - for your mental wellbeing approved by the NHS
  • My Eva - an online financial expert to help with any money-related matters
  • Buzz Brights Apprenticeships including - Customer Service Level 3
  • Buzz Learning, our digital learning platform with access to 100s of online courses
  • In-house Training - Fire safety, Food safety 1 & 2, COSHH and more
  • Access to Trained Mental Health Advocates for advice on your mental wellbeing
  • 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
  • Staff discount 50% off bingo tickets, food & soft drinks
  • Refer a Friend Scheme
  • Pension Scheme

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