Customer Assistant - Christmas Cover

T he customer experience in store is changing , which means you'll need to bring an upbeat confidence and passion that shines through every hour of every day.

And you'll also need a digital mindset, because all sorts of new technologies are being introduced to make your job easier.

Freeing up your time to focus on the best bits, like spending time with the customer. If you have all this, you'll get the recognition you deserve as a true customer favourite who's living and breathing the new and improved journey.

You already know M&S for product innovation and uncompromising quality, but together we need to keep on surprising customers with all the ways you can help them .

So , when it comes to questions on anything in-store, you'll really know your stuff . And if customers are not quite sure what they're after, you'll impress with your attention and ability to tell them why they need a certain product in their life.

You'll have a bright energy that customers can't help but respond to, always gearing towards making welcome recommendations and improving sales.

There are lots of ways you can discover your potential. You just have to put your all into every moment, for every customer.

Key Accountabilities

Serve our customers efficiently and brilliantly well on the shop floor and at service points

Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have excellent product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with standard operating procedures ( SOPs )

Minimise cost and waste through good process practice

Follow safe and legal working practices

Key Capabilities

Understands the business, its strategy, future, and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met, You'll initially complete a short online application form, if your application is successful you will move to the first stage and present a business case a video interview.

If successful after this stage, you'll be invited to an in-person interview, which will be the final stage.

Iceking is ready to push boundaries and that's why we're revolutionising how we work and offering our most exciting opportunities yet.

There's never been a better time to be part of our team. We are committed to an active inclusive, diverse and equal opportunity place to work, trusted and admired by our colleagues, customers and suppliers.

Join us and make an immediate impact.

If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.

We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Is curious and asks questions to challenge the status quo ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills / Experience

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Proficient level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Proficient level of digital capability and use of digital tools and applications

Understand customer needs and spot selling opportunities

Adapting to change

Iceking have recently partnered with M&S as a food retail franchise partner, and w e are looking for Customer Assistants to join our Food team .

Iceking are a family owned second generation entrep reneurial business who are actively expanding in the retail, hospitality and leisure sectors .

As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture .

M&S is changing, and it's changing fast! As part of their and now our transformation to deliver 'Stores of the Future' we are looking for innovative and resilient Customer Assistants to join the Iceking M&S team .

M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores and they have a plan to openc.

75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love .

Iceking are excited and proud to be part of that transformational journey.

Join us as Customer Assistants in one of our stores and opportunities will present themselves. Whether you're thinking of your future or simply looking for experience in a revolutionary food retail business.