Customer Billing Specialist

The Bertrandt Group has been providing development solutions for the international automotive and aviation industries as well as the mechanical and plant engineering, energy, medical technology and electronics industries in Europe, China and the USA for more than 40 years. Our employees guarantee extensive know-how, sustainable project solutions and a high level of customer orientation. Customer Billing Specialist Location: E15 2GW, Stratford Customer Billing Specialist Workplace: E15 2GW, Stratford What to expect: Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products, we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization, e-mobility and autonomous systems, mainly for the automotive, aerospace and mechanical engineering sectors, and consistently facilitate the development of tailored solutions in these areas. Our goal: to accelerate technological progress and make a relevant contribution to a sustainable future. We work on this every day - with around 14,000 employees at more than 50 sites worldwide. We are supporting various customers worldwide in automotive engineering. We are recruiting for a Customer Billing Specialist for our UK customer. Objectives Drive resolution of customer concerns to ensure timely payment and healthy account balances, providing exceptional customer service and support to prevent future issues and maintain strong customer relationships Partner with Sales, Customer Success Managers, and Finance Teams to resolve customer concerns and billing issues Communicate with customers via email, phone, and other channels to resolve concerns and billing questions, and document all activity in Salesforce CRM system Identify and escalate complex issues to management, as necessary Ensure compliance with billing and accounting regulations and company policies Support market communication via email in languages other than English and German, as needed Analyze and report on accounts receivable and billing metrics Issue dunning letters & suspension of service notifications Showcase a strong balance between protecting Ford Pro revenue and doing what is right for the customer Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings What you bring along:

• Skills required: Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field Experience working with cross-functional teams and in a global, multi-market environment Excellent communication, listening and interpersonal skills Adaptability and flexibility Accountability and execution oriented Curious/challenges the status quo Creativity and critical thinking skills Self-confidence and the ability to work independently Fluent in English & German Skills preferred: Fluent in French Experience required: Experience with CRM, billing, and accounts receivable software. Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing Proven track record of resolving complex customer concerns and aged receivables Education preferred: Degree Level Position is confirmed inside IR35. Successful candidates need to be eligible to work in the UK. What we offer: An interesting and varied role with an expanding international company, recognised for its industry expertise, company culture supporting teamwork and creativity Contact: Heidi Williams Tel.: Contact: Heidi Williams Tel.:
  
  company policies Support market communication via email in languages other than English and German, as needed Analyze and report on accounts receivable and billing metrics Issue dunning letters & suspension of service notifications Showcase a strong balance between protecting Ford Pro revenue and doing what is right for the customer Serve as a positive, dynamic contributor that displays the best work ethic, creative problem-solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and learnings What you bring along: Skills required: Bachelor's degree or equivalent work experience in billing, customer service, accounts receivable, or a related field Experience working with cross-functional teams and in a global, multi-market environment Excellent communication, listening and interpersonal skills Adaptability and flexibility Accountability and execution oriented Curious/challenges the status quo Creativity and critical thinking skills aaaaaaaaaaa

been and the ability to work independently Fluent in English & German
• Skills preferred: Fluent in French Experience required: Experience with CRM, billing, and accounts receivable software. Proven and relevant customer billing experience in a high-growth and fast-paced SaaS environment Experience with billing and payment processing, including customer invoicing, credits/debit memos, credit card chargebacks, refunds, payments, and month-end processing Proven track record of resolving complex customer concerns and aged receivables Education preferred: Degree Level Position is confirmed inside IR35. Successful candidates need to be eligible to work in the UK. What we offer: An interesting and varied role with an expanding international company, recognised for its industry expertise, company culture supporting teamwork and creativity Contact: Heidi Williams Tel.: Contact: Heidi Williams Tel.:
  
  The Bertrandt Group has been providing development solutions for the international automotive and aviation industries as well as the mechanical and plant engineering, energy, medical technology and electronics industries in Europe, China and the USA for more than 40 years. Our employees guarantee extensive know-how, sustainable project solutions and a high level of customer orientation. Customer Billing Specialist Location: E15 2GW, Stratford Customer Billing Specialist Workplace: E15 2GW, Stratford What to expect: Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products, we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization, e-mobility and autonomous systems, mainly for the automotive, aerospace and mechanical engineering sectors, and consistently facilitate the a