Customer Care

As a Customer Care

Assistant, think of yourself as the face of your restaurant. In a nutshell, you

will deal with customers and make sure everything runs as it should in the

customer areas. Activities include making children feel welcome, handing out

balloons, looking after customers' specific needs, keeping high standards of

cleanliness in the dining area and toilets and helping to create a warm and

welcoming atmosphere. It is your responsibility to establish and maintain

positive communication with customers at all times and to keep the manager

informed about customer satisfaction.

You may also take

part in the planning and implementation of children's competitions and other

special events organised by your restaurant., Every year, you'll have a review with your manager, which can make a real difference to your pay. You'll get a bigger pay rise if your reviews show you're doing well.

Quite simply, you will be working in our fast moving, high

energy environment and we are looking for a genuine smile plus an ability to

connect with customers and make them feel valued.

Position Attributes

You will need to be confident in approaching and dealing

with diverse groups of people. Friendly, courteous and helpful behaviour will

come naturally to you and you will work well as part of a team. Effective

communication skills such as attentive listening, face-to-face verbal

communication and eye contact are a must. You will also need to understand the

importance of maintaining high standards of service as well as cleanliness. The

ability to maintain high energy levels whilst working both efficiently and

productively is essential. Finally, your appearance should be smart and clean., [01:03] Be natural and work to the best of your ability.

[01:07] So what I'd like to think I could be able

[01:09] to do in the future is to be able to work more

[01:12] to the customer service side, to try

[01:14] and train people up to help them

[01:18] bring out the best in their selves.

[01:20] I love the fact that I get the feedback of, of guests., If you lead with a genuine smile and have an ability to connect with others, you'll be well on your way to fitting into our team.

For this role, you'll love dealing with different types of people and working as part of a team. You'll bring the energy and efficiency to every shift, without skipping the details. Whatever you're doing, you like to get it done right - every time.

[00:42] out together. We work together. We play like football together, but

[00:45] then we all come together as one anyway.

[00:02] My name's Roland., At McDonald's, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we'll give you the chance., Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.

RATE OF £11.50 PER HOUR BETWEEN MIDNIGHT AND 6AM

Benefits you will

receive by joining out team are:

· Free meal on shift

· Employee discounts on food

· Employee discounts in many retail stores, theme parks and attractions, cinema tickets,

mobile phone contracts etc

· Holiday Pay

· Life assurance

· Pension Scheme

· Private medical care

· Service awards

· Recognition programme

· Opportunities and development

· Crew Events, In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Pension Scheme

If eligible you will be enrolled onto our pension scheme., At McDonald's, we want to make sure you can feel entirely at home. And when you feel at home, you can be entirely yourself. If you bring your personality and energy to our culture, you can make McDonald's a more exciting, united place.
2. Emphasize your skills and abilities
Don't be shy to show off how amazing you can truly be at every stage of the recruitment process, and onwards.
3. Be customer focused
Here at McDonald's, we prioritise our customers and focus on making them feel completely comfortable every time they step foot in our restaurants. And because of that, we expect our crew to make our customers a priority too.

Frequently Asked Questions

I want my pronouns to be known if I get this role, is this possible?

Yes. McDonald's offer pronoun name badges that can be ordered upon crew request, including He/Him/His, She/Her/Hers, and They/Them/Theirs.