Customer Care Administrator

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Whilst NPC are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process. ________________________________________________________________________________, We have various vacancies of both full time and part time available in our sites based at Whitley Bay or North Shields. We are looking to recruit friendly, motivated and professional customer care administrators to join our team. Ideally, the successful candidates will have a background of working in primary care, as well as strong customer service and administrative skills.
This positions will be based at one of our four sites in Whitley Bay or North Shields (Nelson Medical Group, Spring Terrace Health Centre, 49 Marine Avenue or Park Parade). The successful candidate will be providing a high level of customer service to patients of NPC practices.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.
You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne., + Ensure all referrals are sent via the appropriate method i.e. e-referral system.
+ Deal with requests for access to medical records.
+ Managing the practice generic in box and other electronic messaging systems.
+ Dealing with telephone calls from patients and third parties as appropriate.
+ And any other duties that are relevant to the post.
+ Working in a busy reception desk dealing with patients face to face and on the telephone.
+ All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.
+ Taking meeting minutes as required.

Working for our organisation
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 100,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation., + Dealing with telephone calls from patients, and third parties as appropriate
+ Scan all incoming patient information into their computerised medical records.
+ To answer telephone calls & respond to all enquires directing the public as appropriate
+ To provide admin support to nursing & clinical staff.
+ Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet.
+ To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.
+ Ensuring external mail is posted off daily.
+ In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team.
+ Help out in reception when required.
+ T he above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive
The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust.
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.