Customer Care Administrator

We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills. This position will be based at The Rothbury Practice in rural Northumberland. The successful candidate will be providing a high level of customer service to patients of NPC practices. This is a full time position however part time hours would be considered and explored further at interview stage. Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.,

• Ensure all referrals are sent via the appropriate method i.e. e-referral system.
• Deal with requests for access to medical records.
• Managing the practice generic in box and other electronic messaging systems.
• Dealing with telephone calls from patients and third parties as appropriate.
• And any other duties that are relevant to the post.
• Working in a busy reception desk dealing with patients face to face and on the telephone.
• All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.
• Taking meeting minutes as required.
  
  Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care. Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.