Customer Care Administrator

Basic Salary - up to £23,500 per annum depending on experience. Pension, Life Assurance & much more. - Please see our generous remuneration packages below Marlowe Fire & Security's Customer Care Administrator's Aid in delivering the highest level of customer satisfaction in a passionate and developing team. This role requires a proactive approach to problem-solving, a keen eye for detail, and a passion for delivering outstanding customer service.

• Oversee the handling of customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Work closely with other departments, including sales, operations, and service support, to resolve customer issues and improve service delivery.
• Ensure the team adheres to company policies, industry regulations, and quality standards., We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care. Our Business Include:
• Marlowe Fire & Security marlowefireandsecurity.com
• Alarm Communications acl.uk.com
• Griffin Fire acl.uk.com
• Clymac clymac.co.uk
• FAFS Fire & Security fafsfireandsecurity.com
• MJ Fire fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
• Morgan Fire Protection morganfire.co.uk
• Victory Fire morganfire.co.uk
• Marlowe Smoke Control marlowe-aov.co.uk
• Hadrian Technology marlowefireandsecurity.com
Equal Opportunities We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

Who We're Looking For Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
• Self-motivated, proactive, enthusiastic , flexible
• The ability to work independently and a desire to learn.
• Excellent administration and computer skills
• Customer focused with the ability to resolve customer queries.
• Analytical in approach
• Exhibit a high degree of professionalism and resilience.
• Experience of manipulating data using Microsoft Excel and other appropriate packages
• Strong organisational skills.
• Excellent attention to detail and the ability to handle multiple priorities with a structured approach
  
  Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Customer Care Administrator based out of our Salford offices.
  
  How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
• Basic Salary - Upto £23,500 per annum depending on experience
• Royal London Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free, on-site gym