Customer Care Administrator

About the role of Customer Care Administrator

• Supporting the Customer Care Manager to ensure that all customer matters are fully resolved.
+ You will be the first point of contact for customers, handling all communications which includes by telephone and our customer portal, in a professional and friendly manner + Gain full information regarding any defects being reported to ensure they are dealt with by the appropriate sub-contractor or our operatives + Create and issue work instructions using our CRM system (ClixiFix) to sub-contractors or our operatives ensuring that all work is completed efficiently and to full resolution.
• Maintain an excellent level of communication with all relevant parties.
+ Ensure customers are regularly updated with information on the resolution of their defects + Follow up with sub-contractors and Customer Care Operatives to monitor the progress of work and customer satisfaction + Assist with contra-charging by administering timely communications + Keep internal teams up to date with customer feedback.
• Manage and maintain the recording of relevant information on Clixifix.
+ Ensure accurate and up to date information is recorded for each customer.


• First class customer service skills, expertly balancing empathy and professionalism
• Ideally with some experience in the construction or building industry or a willingness to learn
• Great at organising and keeping on top of a busy but rewarding workload
• Enjoys resolving problems, can ask relevant questions to gain the information to do so
• Friendly and personable nature which comes across in their communication, both written and verbal
• A great team player who are supportive of colleagues.
  
  Shanly Homes - the privately-owned, award-winning regional housebuilder - is looking for a Customer Care Administrator to play a crucial role in ensuring that our customers receive the highest standard of after sales care which matches the quality of our properties.
  
  Impressive, modern office space providing an enjoyable space to work from
• Located in beautiful Beaconsfield Old Town, close to many cafés, restaurants and shops. Easy to commute to with great road connections being just off the M40 and within a 10 minutes walk to Beaconsfield train station
• A privately-owned business with all the benefits of a financially strong company that has stood the test of time
• Competitive salary
• Discretionary annual and long-term bonus schemes (up to 15% of annual salary)
• Annual leave starting at 25 days to a max of 30 days
• Pension scheme through salary exchange
• Free life assurance plus access to an on-demand GP service
• Many wellbeing benefits free weekly fitness sessions, discounted gym membership, employee assistance programme and cycle to work scheme
• Discount scheme with savings across a range of sectors
• Plus many more social events throughout the year.