Customer Care Advisor

WED2B are the market leader's for designing and selling high quality, competitively priced designer bridalwear.

We pride ourselves on providing a standard of service to our customers which is market leading. As part of our customer care team, you will be pivotal in setting the tone for providing extraordinary levels of service to our brides, as their first point of contact either by phone, email or through social media.

A bit more about the role

Answering phone calls, emails, live chats and giving social responses to our brides, ensuring all queries are responded to within specified timescales.

Accessing multiple social media accounts simultaneously and using internal databases to retrieve product or store information to accurately advise customers.

Have an in depth understanding of our customer's in store or on-line journey to provide personal and detailed responses to our brides.

Processing returns and refunds in accordance with established procedures.

Skills needed

A desire to provide an exceptional service to every inquiry.

Good understanding of social media including Facebook, Instagram, Tik Tok, Pinterest and Twitter.

Great communication skills, both written and spoken.

Training and ongoing support to make you successful in this role.

Flexibility of working hours.

An opportunity to be part of a great team.

Does this sound like you? Then apply today!

Job Type : Permanent

Salary : £11.44 per hour

Hours of Work : 32 hours per week, availability required over weekends and weekdays