Customer Care Advisor

Although we are currently not recruiting, we are always on the lookout for great talent for the future. If you are interested in hearing about opportunities going forward across our customer care function, we would love for you to register below and we will contact you when vacancies become available that may interest you. As a Customer Care Advisor, you will enjoy providing 5

• service to all of our customers. All roles are hybrid, with a mixture of working from home and working in our Customer Care Centre in Hoo, Kent. You will use your excellent communication and collaboration skills to meet your role targets and the business needs.
Here's a little insight as to what you can expect at TFG:
• A passionate team that works collaboratively towards collective goals
• A challenging but rewarding environment that constantly strives for innovation
• Support from experienced professionals
• The opportunity to grow and develop within a group structure
And here's what we'll be looking for from you:
• Driven - you're motivated, tenacious and results driven, always leading by example
• Inquisitive - you ask what is possible and constantly look at ways to innovate and improve
• Insightful - you're credible, you understand your role and how it fits in with the wider strategy
  
  Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.
TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017. With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, we are entrepreneurial in our spirit and passionate about exceeding our customers' expectations in everything we do. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.