Customer Care Co-ordinator

An excellent opportunity has arisen within our Customer Delivery team as a Customer Care Co-ordinator. The role is a Fixed Term Contract for 6 months. As part of the Customer Experience team, you will manage additional contacts, addressing customer issues, queries and manager ring backs, and resolving them directly or escalating as appropriate. A key part of this role is owning and taking full responsibility for customer issues, by providing an outstanding end to end service for customers. You'll also proactively screen confirmed work orders to verify satisfactory completion, reducing additional contacts. You'll run an intensive care report daily, taking appropriate action for unresolved customer issues.

• Excellent customer service including direct customer contact and query resolution experience, and manager call-backs
• Able to produce statistics and business reports for internal and external use
• Excellent communication, both written and verbal
• Able to demonstrate the ability to remain calm, tolerate, and professional
• Able to show excellent problem analysis and problem solving skills
  
  Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do.
This role is considered a Team Contributor on the internal role framework. Opportunities are open to all suitably qualified candidates. Your benefits will include:
• Personal private health care
• 25 days annual leave - rising with length of service
• Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
• Bonus scheme
• Flexible benefits to support your wellbeing
Since the introduction of the role framework, some benefits may have changed which previously applied to this role.