Customer Care Coordinator

Northumbria Primary Care are delighted to be able to offer a Customer Care Coordinator post at Northumbria Healthcare Innovation Hub. We are looking to fill a 22.5 hour position.

The main focus of this role would be clinical coding. The successful candidate will be based at Northumbria Primary Care innovation hub at Seaton Delaval but will work as part of a team across NPC Practices providing cover during periods of leave.

Main duties of the job

Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.

To collect and input data from both paper and electronic correspondence to EMIS/System One, extract appropriate clinical details from medical correspondence and other relevant documents received by the practice, within set time-scale, applying practice specific/ local/national and international clinical coding conventions.

Use judgment to translate cases where the information included is not readily codable.

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and no manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.