Customer Care Coordinator

Salary Not Specified

ADEY Limited, Codnor Gate, Amber Valley

Full time
Temporary
Onsite working

Posted 3 days ago, 17 Nov | Get your application in today.

Closing date: Closing date not specified

job Ref: 349ed20082044d629a092860102925bb

ADEY Limited

Full Job Description

Dealing with customer enquiries by telephone.
To process sales orders in an accurate and timely manner.
information is not included liaise with customers to gather required information.
To maintain thorough and accurate CRM records.
To investigate and resolve complaints quickly and patiently.
To investigate invoice queries and raise credit notes when necessary.
To build positive relationships with Manthorpe customers.
Produce and follow up quotations including take offs.
Support the external sales force and provide information from CRM upon request - includes ad-hoc administration and support.
Identify bolt on (upselling) opportunities.
Secure appointments for the external sales team as appropriate.
Support and liaise with other departments e.g. technical, commercial, finance and operations.
Comply with company and statutory Quality, Health and Safety, Environmental and other policies, and procedures.
Assist in identifying areas of improvement within your area, promoting continuous improvement activities, to help eliminate waste and improve safety, engagement & efficiency.
Ensure that all information required is included on each order request. Where all

A background in commercial administration services.
Excellent communication skills.
Ability to engage staff across all levels of the business.
Ability to work on own initiative through excellent time management skills.
Computer Literate - Excellent Knowledge of Microsoft Office, Excel, Outlook.
Excellent interpersonal and communication skills.
Strong commitment to continuous improvement and sustainability practices.

Here at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

Benefits & Working hours:
Monday - Friday 8:30am until 5:00pm
25 days holiday entitlement plus bank holidays
Save as you earn Sharesave Scheme
Cycle to work scheme
Contributory pension scheme - matched up to 8%
Life assurance (linked to pension scheme membership)
Free flu vouchers
Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
Staff discount on all Genuit Group products
Free on-site parking