Customer Care Coordinator

This role reports of the Division's Head of Customer Care.

Principal accountabilities of the Customer Care Coordinator role include:

Ensure all calls received into the department are managed appropriately and issues are logged
Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out
Communicate with the Head of Customer Care to ensure all defects are followed up and dealt with by the appropriate personnel
Maintain the relevant Customer Care log/monitor
Check invoices and forward for payment
Liaise with the Buying department to order materials as and when required
Ensure defects are reported to sub-contractors on a regular basis
Arrange completion of end of defect works for Housing Associations
Liaise with Site Teams to ensure remedial works are completed within timescales
Liaise with Sales Teams to ensure customer queries are answered
Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects

Experience of working as an Administrator in a fast paced environment
Experience of working within the construction or house building sector is desirable
Qualifications and Training

GCSE Maths and English - Grade 4+ (or equivalent)
Skills and Aptitude

Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
Ability to liaise with internal and external personnel
Good administration skills with the ability to coordinate numerous issues during the working day
Able to work to deadlines in a fast paced environment
Ability to work on own initiative
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
Committed to diversity and inclusion
The Role and Working Conditions

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you., There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our North East Division, located in Gateshead, is looking to recruit a Customer Care Coordinator to join the Division's Customer Care team.

Willing to be flexible in respect to day to day duties and hours worked
Ability to travel to all development sites, including the divisional office
This role requires occasional Saturday working from 09:00am - 13:00pm
In return we can offer you:

Competitive salary
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance