Customer Care Enquiries Advisor
Maria Mallaband Care Group
Customer Care Enquiries Advisor
£27000
Maria Mallaband Care Group, Far Royds, Leeds
- Full time
- Permanent
- Onsite working
Posted today, 19 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: bcdbf5f884354732938ffcd579c3f37c
Full Job Description
Are you looking for a role where you feel you are really making a difference?, To ensure all calls are responded to in a professional and timely manner, spending time to build a trusting and positive relationship with callers by understanding their needs and how MMCG can support.
To support our homes to achieve budgeted occupancy, by ensuring effective enquiry management processes are followed and advancing enquiries to home show rounds.
Build rapport over the phone while showing empathy and understanding.
Scheduling appointments for home show rounds.
Working towards individual and team KPIS's
Knowledge, skills and experience
Experience of working within a telephone-based customer service environment
Previous experience of working towards targets and KPI's
Ability to build rapport
Excellent communication, interpersonal and customer service skills, both verbal and written
Good problem-solving skills with the ability to use initiative, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Quarterly bonus scheme
Simply Health - company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children
Benefits platform - discounts across multiple retailers, leisure providers, hospitality etc.
Pension Scheme with Royal London
Flexible working patterns
Cycle to work scheme
Service recognition
Training support and development opportunities
Employee Assistance Programme
Wellbeing support
Discounted gym membership
25 days holiday with the option to purchase more
- Benefits require completion of a 12-week probationary period before they can be accessed.
- Benefit subject to deduction not taking colleague below National Living Wage